Privacy Policy

The Chocolate Chalet (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with us through social media, email, or in person.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Information you voluntarily provide when placing an order or contacting us, including:

• Name

• Email address

• Phone number

• Billing address and/or shipping address

• Payment information (processed securely through our payment provider—we do not store full credit card numbers)

B. Non-Personal Information

Automatically collected information that helps us improve your experience, such as:

• Browser type

• Device type

• IP address

• Pages viewed and time spent on the site

• Cookies or similar tracking technologies

C. Social Media Information

If you interact with us through Facebook, Instagram, or other platforms, we may receive profile information permitted by those platforms (e.g., username, profile photo, or comments).

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you about your purchase, updates, or customer service needs

• Improve our website, products, and customer experience

• Send promotional emails or updates (only with your consent)

• Prevent fraudulent activity and ensure site security

• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent personal information.

We may share your information only with trusted third parties who help us operate our business, such as:

• Payment processors (e.g., Wix Payments, PayPal, Stripe)

• Website hosting platforms

• Email marketing tools (with your permission)

• Delivery services for order fulfillment

These partners are required to keep your information confidential and use it only for the purpose for which it was provided.

We may also share information if required by law, such as in response to a court order or legal process.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Enhance site functionality

• Remember items in your cart

• Understand how visitors use our website

• Improve browsing experience

You can disable cookies through your browser settings, but some features may not function properly if you do.

5. Data Security

We take reasonable and industry-standard measures to protect your personal information, including:

• Secure website hosting

• Encrypted payment processing

• Limited access to personal information within our business

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we work hard to protect your information.

6. Children’s Privacy

Our website and products are not directed to children under 13.
We do not knowingly collect personal information from children.
If we become aware that a child has provided personal data, we will delete it promptly.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information

• Request corrections

• Request deletion of your information

• Opt out of marketing emails

To exercise these rights, contact us at:

info@thechocolatechalet.org

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You may also unsubscribe from promotional emails at any time by clicking the “unsubscribe” link.

8. Third-Party Websites

Our website may contain links to third-party sites.
We are not responsible for their content, privacy practices, or security.
We encourage you to review their privacy policies before using their services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after changes means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

The Chocolate Chalet
📧 info@thechocolatechalet.org
📍 Ohio, USA