Accessibility Statement
The Chocolate Chalet is committed to ensuring that our website, products, and customer experience are accessible and inclusive for all customers, including those with disabilities. We believe everyone should be able to enjoy our luxury chocolate treats and interact with our business in a way that is comfortable, convenient, and barrier-free.
Our Commitment
We strive to follow best practices and industry standards for web accessibility, including guidelines outlined in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our ongoing efforts include:
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Designing our website with accessibility in mind
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Using clear, easy-to-read text and high-contrast layouts where possible
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Providing descriptive alt text for meaningful images
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Ensuring our site is navigable by keyboard
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Testing for usability on various devices and screen sizes
We will continue to update and improve our website accessibility as technology and standards evolve.
Accommodations
If you encounter a barrier on our website or social media platforms, or if you need assistance placing an order, we are happy to support you. We can assist with:
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Reading product descriptions
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Placing orders
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Providing ingredient/allergen information
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Offering pickup details or answering questions in your preferred communication format
Simply reach out, and we will do our best to provide prompt, personalized support.
Feedback & Contact Information
Your feedback helps us improve. If you experience accessibility difficulties or have recommendations for how we can make The Chocolate Chalet more accessible, please contact us:
We aim to respond to all accessibility inquiries within 48 hours.
Ongoing Improvements
Accessibility is an ongoing effort. As The Chocolate Chalet continues to grow, we are committed to reviewing our digital platforms, policies, and customer experience regularly to ensure they remain inclusive for all.