Shipping Policy

At The Chocolate Chalet, we take great pride in crafting luxury, hand-finished chocolate treats designed to bring joy, comfort, and beautiful moments to your home. Because of the delicate construction of our products—especially our thin-shelled hot cocoa bombs—we currently do not offer shipping.

Our cocoa bombs and specialty chocolates are extremely sensitive to:

• Temperature fluctuations

• Humidity and condensation

• Pressure changes

• Rough handling during transit

These factors can easily cause cracks, melting, or damage to the intricate designs and finishes we are known for. To ensure every treat reaches you in perfect condition, we have chosen to offer local pickup only at this time.

We believe this approach protects the quality of your order and maintains the luxury experience The Chocolate Chalet promises.

Local Pickup Only

All orders placed through our website, social media, or direct messaging must be picked up at our designated local pickup location in Ohio.
Pickup instructions, dates, and times will be provided at checkout or via confirmation message.

Future Shipping Availability

We are actively exploring temperature-controlled shipping and specialized packaging options so we can safely offer nationwide delivery in the future.
Once we can guarantee the same standard of excellence during transit, we will proudly introduce shipping as an option.

Questions?

We are always happy to help. Please feel free to contact us at:
📧 info@thechocolatechalet.org